Jean-Christophe Dichant

Current

Presales Consultant at IBM Filenet France

Past

Presales Consultant at FileNet
Customer support Manager at Tempo
Electron Optics Service Group Leader at Philips

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Education

Centre d'Etudes supérieures industrielles
Institut Universitaire de Technologie de Saint Etienne

Recommended

5 people have recommended Jean-Christophe

Connections

207 connections

Industry

Computer Software

Websites

My Blog

Jean-Christophe Dichant’s Summary

Senior Presales Consultant in Enterprise Content Management market (ECM/BPM). I currently work for IBM Software, in the Public/Insurance market after having spend a few years dealing with Telco operators (Cegetel, Bouygues Telecom, France Telecom) and Government/Public sector.
Previously acting as a Customer Service Representative in Scientific Instrumentation for Philips Electron Optics, both as an on site Engineer and as a Group Leader for France.
Actually in charge of the Process, Content and Web Content Management offering for France.

Jean-Christophe Dichant’s Specialties:

ECM, WCM, BPM, BPA, BRMS, Workflow, Content Management, Records Management, eForms, Web content Management, FileNet P8, Claims management, email management, web content management

Jean-Christophe Dichant’s Experience

Presales Consultant

IBM Filenet France

(Public Company; 10,001 or more employees; IBM; Computer Software industry)

March 2007 — Present (2 years 10 months)

Presales for IBM ECM, I have a sales support role in assisting sales people during the presales cycle.
I work for pubco market, including telecommunications, communications, transportation and public. Working more specifically on large accounts (EDF, SNCF, Sanofi-Aventis, Danone).
Technical expert in BPM and Content Management for the entire ex-FileNet brand (still called IBM FileNet P8)
Presales Consultant

FileNet

(Public Company; 1001-5000 employees; FILE; Computer Software industry)

July 1998 — February 2007 (8 years 8 months)

Provide pre-sales support to Account Executives/Alliance Managers. Pre-sales support includes assisting AE/AM with requirements, system configurations, business re-engineering studies, integration feasibility analysis, technical aspects of proposals and product presentations and demonstrations. Interact with engineering and marketing groups at a corporate level.
Locally dealing with telecom, public sector and administrations, acting as a presales engineer and architect for ECM/BPM global solutions.
Involved in different projects for companies such as SNCF, France Telecom, Sacem, Air France, Cegetel, Bouygues Telecom, Meditel, Ministère des Finances, Ministère de la Défense
Customer support Manager

Tempo

(Privately Held; 11-50 employees; Marketing and Advertising industry)

January 1998 — July 1998 (7 months)

Presales Consultant and Customer Support Manager for Document Management (PCDocs products) industry.
- On-site deployment (prototyping, tuning, training)
- Deployment management for Lotus Notes, Windows NT and Intranet/Internet solutions (Web sites development)
Results
- Functional definition and prototyping of a multi-site Document Management System for an International Company
- Presales Document Management support for the first french Telco Operator
- Maintenance Contracts and Customer Support Services Definition Management
Electron Optics Service Group Leader

Philips

(Public Company; 10,001 or more employees; Research industry)

October 1985 — April 1996 (10 years 7 months)

Customer Support Management (team planning, administrative tasks)
- Technical expertise, Installations certifications, Users training
- Worldwide expert member of Corporate Worldwide Support Virtual Team
- Manager for 12 Field Support Engineers

Jean-Christophe Dichant’s Education

Centre d'Etudes supérieures industrielles

Engineer , Industry Management, Software , 1996 — 1998
Institut Universitaire de Technologie de Saint Etienne

DUT , Industrial Electronics , 1983 — 1985

Additional Information

Jean-Christophe Dichant’s Websites:

My Blog

Jean-Christophe Dichant’s Interests:

BPM, new web technologies, Web 2.0, photography

Jean-Christophe Dichant’s Groups:

Founder of "Nikon Passion", the 14000+ members worldwide french speaking nikonians social network.
Managing Executive team, Sales, Alliances, Communication and Events all over Europe.