Transformation specialist building human capital, refining organisational processes, aligning supporting technology
Paris Area, France
Transformation specialist building human capital, refining organisational processes, aligning supporting technology
Paris Area, France
Trilingual change management consultant experienced in leading & facilitating complex projects that provide smooth, integrated and sustainable solutions. Strong strategic thinker and team builder, in particular within multicultural contexts, with 14 years experience gained in Higher Education.
• Strategic planning and implementing change: to improve qualitative & quantitative results
• IT systems & services: bridging the employer's needs & expectations and developer jargon
• Information management systems: design, development & implementation of bespoke solutions
• Marketing: direct & e-marketing, publications, advertising, events, PR & relationship management
• Communicating at all levels, frequently in cross-cultural & commercially-sensitive situations
(Public Company; WPO; Education Management industry)
March 2009 — Present (10 months)
• Defining technology strategy to improve customer experience
• Facilitating content development for digital environments
• Aligning staff, process & systems to deliver business objectives
(Education Management industry)
July 1995 — Present (14 years 6 months)
h@h ltd provides a range of consultancy, project management and training services focussing on:
• Management & Leadership Development: increasing individual and team effectiveness
• Strategic planning and implementing change: to improve qualitative & quantitative results
• IT systems & services: bridging the gap between the employer’s needs, employees’ expectations & developer jargon
• Information management systems: design, development, implementation & maintenance of bespoke solutions
• Marketing: direct & e-marketing, publications, advertising, events, public relations and relationship management
• Communications: for teams and individuals, in particular in commercially-sensitive situations and multi-cultural environments
(Education Management industry)
September 2007 — June 2009 (1 year 10 months)
Graduated with Distinction on Dean’s List (2009)
HEC Leadership Award 2008
HEC Excellence Scholarship (2007-2009)
Key roles included:
• Co-Founder, Innovation & Technology Club
• Careers Coordinator, MBA Council
• Student Representative (Bilingual Section)
• HEC MBA '09 Alumni Delegate
(Public Company; 10,001 or more employees; AAPL; Computer Hardware industry)
July 2008 — August 2008 (2 months)
Working for General Manager & Vice President EMEA at Apple Europe Ltd.
• Support the EMEA General Manager in a fast growing and complex business
• Support Apple EMEA management systems (follow-up & reporting)
• Reviewing EMEA Higher Education Strategy
(Non-Profit Organization Management industry)
2008 — 2008 (less than a year)
• Managed development of business plan for long-term humanitarian project (£600K)
• Recruited international cross-functional project team & secured donations (£16K)
• Led field-trip to Kenya to visit a range of development projects, and interview practitioners & experts in NGO’s, Government departments and UN organisations
(Educational Institution; 201-500 employees; Education Management industry)
April 2005 — May 2006 (1 year 2 months)
A restructure in the Regents College Group led to the creation of this role. With overall responsibility for the departments of Business Development, Library & IT, and Student Services this role has demanded a range of strategic, analytical, leadership, project and change management skills. With the aim to enable two of 6 institutions in the Group to merge & move to a new and independent campus, my achievements included:
setting up a new student recruitment & admissions department (AprMay 2005)
establishing a new IT department (JunJul 2005) and migrating staff to new infrastructure
delivering a long-term strategic plan for IT & Telecoms for students & staff
designing & implementing an integrated marketing, admissions, student & course management system
project managing the design brief of new campus (interiors to meet student, staff & commercial requirements)
planning company-wide staff consultation & change management processes for merger & move to new campus
(Educational Institution; 201-500 employees; Education Management industry)
September 2004 — March 2005 (7 months)
A long-term project to combine/replace the student & course management systems for 6 independent institutions sharing one campus eventually resulted in a secondment to the IT Department, to lead its design and implementation project
(Educational Institution; 201-500 employees; Education Management industry)
January 1998 — August 2004 (6 years 8 months)
As departmental manager and head of department (1999-2003), my management of staff (10+FTE) and the recruitment (marketing) & admissions (sales) processes resulted in:
increased annual enquiries through extensive marketing mix (advertising, direct and relationship marketing, e-marketing, publications, public & media relations, etc.)
increased conversion rates (enquiryapplicantstudent)
establishing new markets and new products (eg: Business w. Design Management)
strategic and organisational planning, board reports, budgeting and control
(Non-Profit; 10,001 or more employees; International Trade and Development industry)
October 1991 — November 1997 (6 years 2 months)
Team leader in Meetings Planning & Interpretation Service for 17 conferences ranging from 40-4000 delegates
(Educational Institution; 501-1000 employees; Education Management industry)
June 1995 — October 1997 (2 years 5 months)
Student recruitment , through targeted marketing activities and events (approx 10,000 visitors per year, up to 4,000 at single event), market specific/tailored solutions
(Educational Institution; 501-1000 employees; Higher Education industry)
October 1995 — July 1997 (1 year 10 months)
Teaching Management Science, Operational Research and Computer Aided problem solving in Management Science, and supervising final year Bachelor dissertations
(Privately Held; 201-500 employees; Investment Banking industry)
June 1991 — August 1994 (3 years 3 months)
Three summer placements (10 weeks each) on FOREX market, back-office and treasury.
MBA , Bilingual Strategy Track , 2007 — 2009
Graduated with Distinction on Dean’s List (2009)
HEC Leadership Award 2008
HEC Excellence Scholarship (2007-2009)
Postgraduate Research , Management Science (Marketing) , 1995 — 1997
BSc (Hons) , European Management Science (French) , 1991 — 1995
DEUF , Information & Communication , 1993 — 1994
1976 — 1991
• Widely travelled: 45 countries throughout Europe, Africa, America, Australia, Asia & the Middle East, • Skiing, diving, hiking, swimming, remote control aircraft, magic, music, film
Chartered Institute of Marketing,
Council of International Schools,
European Council of International Schools,
NAFSA,
HEC Paris Alumni Association
HEC Paris: Dean's List (2009)
HEC Paris: Leadership Award (2008)
HEC Paris: Excellence Scholarship (2007-2009)
Institute of Management (East Kent Branch, UK) - Award for Best Project in Management Science (1995)