
Voice Services professional
Paris Area, France

Voice Services professional
Paris Area, France
Works on voice-driven customer services. Sold, designed, deployed and tuned a variety of high-performance applications both in private and public sectors.
Currently Technical Director and Software Product manager.
Experience in management, strategy and business development. Excellent contact with customers & partners.
Focused on user-centered design, advanced ergonomics and web-convergent solutions.
Speech interface design, implementation and tuning.
VoiceXML applications tools and architecture.
Speech technologies : ASR, TTS, Statistical Language Models (SLM), Natural Language Processing (NLP), Voice Print (speaker id&verification), Voice Search, Voice services management and reporting...
Technical/functional training.
Project management.
Software product management.
Channels&partners development
Presales and Marketing
(Information Technology and Services industry)
May 2003 — Present (6 years 8 months)
Managing a team which develops a VoiceXML software suite and deploys package speech applications. Directly involved in speech ergonomics, persona design, speech application tuning, customer training.
Conducted projects and deployments in sectors such as : financial institutions, territorial administrations, telco operators, transport, social housing, IT helpdesk ...
some projects : Credit Agricole customer call-routing ; Chronopost order-tracking ; Air-France IT helpdesk ; city of La Ferté-Bernard city-portal...
(Higher Education industry)
January 2004 — November 2009 (5 years 11 months)
in charge of "Speech Mining" teaching module within Master of Science "EID" (Data Mining), ranked among the best Masters in France by SMBG, in the domain of "Informatique Decisionnelle" (Data analytics & decision) .
While conducting my other professional activities, I've been taking care of this University module, training students on industry standards, technologies and processes, as well as giving outlines on theoretical background and innovations.
I owe for their scientific/teaching contributions along the years : François Yvon (Université Paris 11), Guillaume Gravier (IRISA), Ivan Magrin-Chagnolleau (CNRS), Allexandre Allauzen (Université Paris 11), Xavier Pouteau (Telisma), David Roussel (EADS labs, Toulouse).
(Educational Institution; Computer Software industry)
September 2003 — December 2003 (4 months)
Lead several courses related to Natural Language Processing, Grammars, Statistical Language Models and Speech Recognition for 3rd year students --MSc-- at EPITA.
EPITA is regularly ranked by professionals in the Top 5 of higher education institution for computer science (surveys by 01 Informatique, Baromètres Sofres 2003, 2004, 2005, 2006, 2007, Usine Nouvelle).
(Public Company; NUAN; Computer Software industry)
January 2000 — March 2003 (3 years 3 months)
Relationship management with Partners (VAR/OEM ; platform vendors; system integrators; ISV... ) and Customers (Telcos, ASP, large accounts...). Sales operations support, direct and indirect (with Partners) bid answering.
Seminars and conferences animation (France, GB, US & middle east).
Monitoring of technical evaluations/bake-offs.
Customers/Partners' tech teams training.
Consulting and Professional services in ergonomy, grammar development, voice project management.
covered sectors : Telcos, Finance, Travel, Distribution, Automotive, Geo-local services, Media/entertainement, Advertisement.
some projects : TF1 game portal; France-Telecom biometrical access ; Bouygues service portal ; Carrefour shop-finder ; Credit Lyonnais stock-quotes ; Global Securities (Turkey) banking portal ; PSA Peugeot in-car service portal ; SAPN trafic information...
(Educational Institution; Telecommunications industry)
April 1999 — December 1999 (9 months)
Completed PhD work on Tree Adjoining Grammars.
gave courses/hands-on sessions on basic C-programming, NLP tools; CFG parser PC-PATR.
Lead a students project.
participated in TALANA sessions, Univsersité Paris 7.
(Public Company; HO; Defense & Space industry)
October 1995 — April 1999 (3 years 7 months)
Central R&D lab, Human Interaction dept.
spoken language grammatical models / Modèles de grammaires pour la reconnaissance vocale et l'interprétation
Speech Recognition engine evaluation / Evaluation de moteurs de reconnaissance vocale (L&H, Nuance, Cambridge University, in-house speaker-depandent ASR...)
Spoken access to TV programs / Accès vocal interactif au programme TV (Thomson MultiMedia, 96-97).
Speech Indexing and access to BBC programs archive / Indexation et accès vocal aux archives de la BBC (projet Européen, 97-99).
(Telecommunications industry)
August 1994 — December 1994 (5 months)
Statistical language model, corpus-based approaches, speech recognition
/ Langage Naturel, modèles de langage statistiques, approches par corpus, reconnaissance de parole
Explored and evaluated n-grams and alternative models based on syntactic-relationships.
applied smoothing/back-off strategies
Work conducted on ATIS corpus (Air-Trafic Information Service) and WSJ corpus (Wall Street Journal)
PhD in computer science , speech understanding, natural language analysis, grammars, parsing , 1995 — 1999
PhD conducted under Gérard Chollet (Telecom Paritech) and François Yvon (now Paris XI University) supervision. Jury : Christophe Fouqueré (Paris 13 University), Anne Abeillé (Paris 7 University), Béatrice Bacconet (Thalès), Giorgio Satta (Universita di Padua), Renato de Mori (Avignon University, Academy of Marseille and Mc Gill University)
Thèse obtenue avec la mention très honorable avec les félicitations du jury -
PhD obtained "summa cum laude"
Ingénieur , Telecommunication, Computer science, Signal processing , 1992 — 1995
3rd year memoire on Speech Recognition and Keyword Spotting
Bac scientifique + Prépa sup-spé M' , mathematics, physics, French, English, German... , 1986 — 1992
inline-skating, snowboard riding, ballroom dancing, choir singing, genetics, evolution, epistemology, education, human communication, speech and language acquisition, socio-linguistics