Montpellier Area, France
- Current
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- Director of BPO at MedNeutral
- Past
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- Vice President - Operations at Williams Lea
- Director - India at Williams Lea
- Principal at Adam W. Lindstrom - Technical and Management Consultancy
- Director Operations and Software Development at Softbrands
- Respiratory Therapist at U.S. Army
- Consulting Manager at AIMS-Software
- Director at Heartland Information Services
- Recommended
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6 people have recommended Adam - Connections
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282
connections
- Industry
- Outsourcing/Offshoring
- Websites
Adam Lindstrom’s Summary
My 15 years of experience in all areas of management in the US, France, Germany, Nepal, and India has afforded me a degree of perspective that allows me to make timely and effective decisions and manage diverse teams. I have built 4 companies from start-up and I have performed turnarounds and managed companies in Europe, US, and India. I have significant experience building BPO and KPO process from the start to scaling. A sample of my notable achievements includes:
- Creation and implementation of an onshore/offshore solution to process medical records for Insurance Industry Majors
- Establishing Williams Lea India (Mumbai, Chennai, and Cochin) serving high-end clients such as Goldman Sachs, Merrill Lynch, Deutsche Bank, Pfizer, and others
- Establishing a BPO/KPO center for Williams Lea in the US serving Bank of America, Orrick, Bayer, Shearman and Sterling and others
- Establishing the first offshore transcription center in New Delhi, India, and hiring and directing over 500 employees. (1,500 including suppliers)
- Increasing profits for a consulting service in Europe through reorganizing staff and tightening management
- Initializing a software development center in Bangalore, India that developed the reservation system for Walt Disney World
- Obtaining a contract with Decathlon, the largest sporting goods retailer in Europe, to build their offshore IT Service Center
Adam Lindstrom’s Specialties:
- Business turnaround
- Startup and outsourcing expert (onshore and offshore)
- Operations Managament
- BPO/KPO services (medical/legal transcription, creative services, desktop publishing, presentation services, business information services)
- Software development and IT services
- Fluent in French
Adam Lindstrom’s Experience
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Director of BPO
MedNeutral
(Information Services industry)
December 2007 — Present (2 years 1 month)
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Vice President - Operations
Williams Lea
(Privately Held; Outsourcing/Offshoring industry)
May 2007 — December 2007 (8 months)
Responsible for the management, turnaround and development of 24/7 near-shore KPO/BPO operation in Wheeling, WV from creation of the proposition to client delivery. Turned around operation and managed projects Paul Hastings, Shearman & Sterling, Orrick, Bank of America, and Bayer. Services included Backoffice Support (Finance, IT, HR), Business Information Services, Presentation and Creative Services, Document Processing and Proofing, Transactional Projects (Accounts Payable, Records Management and Digitization).
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Director - India
Williams Lea
(Privately Held; Outsourcing/Offshoring industry)
May 2004 — April 2007 (3 years )
Built start-up 24/7 KPO/BPO business in Chennai and Cochin to 500+ employees. Broke even in first year. Developed proposition and delivery model including Best Practices and SLAs. Managed, implemented, and sold outsourcing projects for Merrill Lynch, Goldman Sachs, Deutsche Bank, Cowen & Co., Barclays Global Investors, Lehman Brothers, and Pfizer. Services included: Presentation, Creative, Business Information, Reprographics, Mail Services, and BackOffice Functions. Implementation of ISO 9001, ISO 27001, Six Sigma, and SAS 70.
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Principal
Adam W. Lindstrom - Technical and Management Consultancy
(Outsourcing/Offshoring industry)
2003 — 2004 (1 year )
Obtained contract with Decathlon, the largest sporting goods retailer in Europe. Developed Business and Implementation plan for the provision of offshore IT services. Identified key processes to be supported out of India and built the model to support these functions. Responsible for selling the business plan to the Board of Directors and building the implementation plan. Underwent 3-months training on supply-chain and retail operations management.
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Director Operations and Software Development
Softbrands
(Public Company; SBN; Computer Software industry)
2001 — 2003 (2 years )
SoftBrands Hospitality is one of the largest suppliers of hospitality software systems in the world, with more than 3,200 customers and products installed in 61 countries. Incorporation of company, hiring of staff, implemented business processes (HR, Development, Budgets). My duties included management of operations and development including projects, budgets, and personnel. Responsible for delivery and quality for all offshore projects. Development and support of internal projects and products. This included Web Engines, Property Management Systems, Point-of-Sales Systems, and a Task Planning System. Development of large EAI/J2EE reservations/booking system for Walt Disney World. Project included a new User Interface, Central Reservation System, Property Management System, Booking Engine, and Accounting Engine. Responsible for R&D of new technologies for SoftBrands. Projects included Delphi, PowerBuilder, J2EE, IBM MQ Series, and Microsoft technologies.
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Respiratory Therapist
U.S. Army
(Outsourcing/Offshoring industry)
1994 — 2002 (8 years )
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Consulting Manager
AIMS-Software
(Privately Held; Computer Software industry)
2000 — 2001 (1 year )
AIMS-Software is a software company that specializes in CRM/Marketing Automation. I was responsible for planning, development, and implementation of all projects. Managed pre-sales, support, and consulting services teams based in Nimes and Paris. Successfully delivered all projects on-time and in-budget. Clients included ABN-AMRO, Société Générale, GAN, Compagnie des Alpes, Carrefour, Polkomtel, and Center Parks.
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Director
Heartland Information Services
(Privately Held; Hospital & Health Care industry)
1996 — 2000 (4 years )
Heartland is a leader in transcription services. Implementation, support, and development of Offshore Transcription Centers. First employee in India assigned to setup joint venture. This included production management, personnel selection and termination, software training and installation, installation and support of satellite links and sites, hardware purchasing and support, database management, coordination between offshore offices and US. Developed workflow system to manage OTC Centers worldwide. 500 employees and 5 suppliers (1500 employees) under my direction throughout India and Nepal.
